Refund Policy

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This Refund Policy ("Policy") applies to the following purchases: Purchases through https://www.stumpymichael.com.au/

General

  • We offer refunds, repairs, and replacements per Australian Consumer Law and the terms set out in this Policy.
  • Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
  • Before making a purchase, please read this Policy to understand your rights and what you can expect from us if you are not satisfied with your order.

Australian Consumer Law

  • Under the Australian Consumer Law:
  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Fosignificantor failures with the goods, you are entitled
  • to cancel the purchase; and
  • to a refund for the price of the gods; and
  • compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
  • If the service failure does not amount to a major failure, you are entitled to a re-supply of the goods within a reasonable time or to cancel the purchase and receive a refund of any price paid.
  • We offer refunds, repairs, and replacements per the Australian Consumer Law.
  • The Australian Consumer Law provides a set of Consumer Guarantees that protect consumers when they buy products and services.
  • If Australian Consumer Law applies, we cannot avoid the Consumer Guarantees it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
  • Further information about the Australian Consumer Law and these Consumer Guarantees is available from the Australian Competition and Consumer Commission website.
  • If a product or service you purchased from us has a major failure (as defined in the Australian Consumer Law), you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that significant failure.
  • If a product or service you purchased from us fails to be of a major quality (as defined in the Australian Consumer Law), you may still be entitled to have the goods repaired or replaced.

Cancellation and Change of Mind 

  • We do not offer any refund if you change your mind or find the same product or service cheaper elsewhere.

Products Damaged During Delivery

  • If the product you ordered has been damaged during delivery:
  • Please contact us as soon as possible.
  • Any damaged product must be returned in the condition in which it was received, together with any packaging and other items that you received with the damaged product.
  • We will arrange to repair or collect the damaged product and replace it with an equivalent product or refund it, provided that you contact us within 30 days of receiving the product.

Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if: 

  • You misused the said product in a way which caused the problem.
  • You knew or were made aware of the problem(s) with the product or service before you purchased it.
  • You asked for a service to be done in a particular manner, you asked for alterations to a product against our advice, or you needed clarification about what you wanted.
  • Any other exceptions that apply under the Australian Consumer Law.

Shipping Costs for Returns

  • Suppose a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law. In that case, we shall bear any cost of shipping the said product (the "Returned Product") back to us and any cost of shipping any replacement product to you.
  • If the Returned Product can easily be shipped or returned, you are responsible for arranging for it to be returned to us. If the Returned Product is eligible for a repair, replacement, or refund under the terms of this Policy (including under the Australian Consumer Law), we will reimburse you for the reasonable postage, shipping, or transportation costs for the Returned Product.
  • If the Returned Product is too large, too heavy, or otherwise too difficult to remove and return by you and is believed to be eligible for a repair, replacement, or refund under the terms of this Policy (including under the Australian Consumer Law), then we will arrange for the postage, shipping, transportation, or collection of the Returned Product at our cost.
  • Suppose we organise and pay for the inspection, postage, shipping, transportation, or collection of a Returned Product. If it turns out that it is not eligible for a repair, replacement, or refund under the terms of this Policy (including under the Australian Consumer Law), you will be required to pay the costs of any inspection, postage, shipping, transportation, or collection of the Returned Product.

Response Time 

  • We aim to process any requests for repairs, replacements or refunds within five business days of receipt.

How to Return Products

  • You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.
  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
  • To be eligible for a refund, repair or replacement, you must provide proof of purchase.
  • You may be required to provide a government-issued identification to qualify for a refund, repair or replacement.

Contact Us

If you wish to speak to us about this Policy or any refund, repairs or replacements, please contact us at: rod@stumpymichael.com.au